Returns & Exchanges

Returns Policy

• We will gladly accept unworn, unwashed, unaltered, or unused merchandise in sellable condition, provided the tag is still attached, for a refund.
• Swimwear can only be returned if the hygiene seal has not been removed.
• We kindly ask that you don’t combine multiple orders in a single return, as this can complicate processing for our team. To ensure a smooth return process, please initiate separate returns for each order number.

How to return?

You can always return within 30 days from your purchase date.
Enter your order number and zip code to begin processing your return inquiry.
Select the items you wish to return.
Choose your preferred return option: either via the post office or a Happy Returns location.
After you submit your inquiry, you will receive an email with either a QR code or a shipping label.
If you plan to drop off your items at a Happy Returns Bar, no packaging is needed. However, if you choose to send your return through the post office, please securely package your items (if possible, use the original packaging, as this is important for a smooth return process).
Once you drop off your items, you should receive an email confirmation of your refund. If you returned the items through the post office, an email confirmation will be sent within 72 hours.

How to exchange?

1. You can always exchange within 30 days from your purchase date.
2. Enter your order number and zip code to begin processing your exchange inquiry.
3. Select the items you wish to return and the sizes you prefer to receive in exchange.
4. Choose your preferred return option: either a post office or a Happy Returns location.
5. After submitting your inquiry, you will receive an email with either a QR code or a shipping label for your return.
6. If you are dropping off your items at a Happy Returns Bar, there is no need for packaging. However, if you choose to send your return through the post office, please pack your items securely.
7. Once you drop off your items, you should receive an email confirmation of your exchange order. If you return your items through the post office, the email confirmation will be sent within a couple of days.
8. Exchange orders will be shipped using standard shipping, which may take up to 6 business days to arrive, excluding weekends and holidays.

What are the costs for returns and exchanges?

• For all US returns, we will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label. All US exchanges are free of charge, but will be limited to one exchange per customer.
• Please note that shipping charges, discounts, and package protection fees are non-refundable.